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Sep 16, 2011




Outstanding analysis of both situations. Both executives were dealing with intense emotions and went to opposite extremes in how they expressed their thoughts and emotions publicly.


Thanks, Alan--I appreciate that. I agree that the key to learning here is in their extreme (and opposite) response to strong emotions, and the impact those responses have on others. I love Bartz's candor, and I certainly trust her to speak her mind, but I question her ability to take others' responses into account and self-regulate as needed. In contrast, I see Neukom as so self-regulated that I don't know when he'd speak authentically, and I trust him less as a result. I'm also reminded that so much of the work I do as a coach involves helping people feel and express their emotions more fully, so that they can find the right balance between self-regulation and authentic expression when the heat is on.

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