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Feb 02, 2022

Resources for Managing Up

Chess by Diane Cordell dmcordell 4583820821 EDIT

Although my clients are typically senior leaders, over the years I've worked with many people at earlier stages of their careers who had to "manage up" effectively--and even the leaders I work with face similar challenges in some of their relationships with their boards, investors and other stakeholders. I was recently asked to recommend some resources in this area--the list below is by no means comprehensive, but I think it's a useful starting point.

What we call "managing up" usually involves better understanding and being more effective at dealing with power dynamics, influence, culture and emotion regulation. (Note that by "regulation" I don't mean "suppression"--I mean being deliberate and thoughtful about how we express emotion in order to better accomplish our goals.)

1. Power Dynamics

I've learned much about power from my Stanford colleague Jeff Pfeffer:

Here's some of my work that incorporates Jeff's perspective:

Psychologist David McClelland's "motivational needs theory" is very illuminating in this context:

Here's are two posts of mine on the same topic:

Physician and organizational consultant Patricia Day Williams offers another useful perspective:

And here's a post of mine that discusses Day Williams' work:

Other related posts of mine:

 

2. Influence

I continue to find the framework first developed in the 1970s by Arizona State psychologist Robert Cialdini the most compelling and useful way of thinking about influence:

Here Jerry Useem, the longtime Senior Editor-at-Large of Fortune and previously a Research Associate at HBS, draws on research by Pfeffer, Wharton's Adam Grant, and others--ignore the silly headline, which is just clickbait and doesn't accurately represent Useem's point of view:

It's vitally important to exert influence effectively in a negotiation. As I've noted to clients countless times, we don't get what we deserve, we get what we negotiate:

We begin to wield influence--or fail to--at the moment we first express interest in the role, well before our first day on the job:

 

3. Culture

First, what do we mean by culture? Author and management educator Michael Watkins offers a useful definition:

  • Consistent, observable patterns of behavior.
  • A process of "sense-making."
  • A carrier of meaning.
  • A social control system.
  • A form of protection evolved from situational pressures.

Watkins' article and a related piece by management thinker Jon Katzenbach and colleagues are useful primers on the concept:

It's essential to distinguish between an organization's explicit rules and its often implicit cultural norms:

Our efforts to manage up take place within a specific culture, which contains a set of expectations--often implicit and unstated--about how to be effective and influential. We hold ourselves back when allow such expectations to dictate our behavior, and yet we're likely to have the greatest impact when we're perceived as a member of the culture and not an outsider:

IBM researcher Geert Hofstede pioneered the study of how national cultures differ, and although we need to apply his insights with caution to avoid reductive stereotyping, his model can be immensely useful. INSEAD professor Erin Meyer has built upon Hofstede's work to address its implications for cross-cultural communication:

Some cultures are particularly challenging, and we need to learn how to take care of ourselves without their support:

Managing up often involves encouraging senior leadership to be more open to feedback:

 

4. Emotion Regulation

This starts with understanding emotions' function, and I find the work of neuroscientists Antonio Damasio and Richard Davidson tremendously useful here:

Managing up means interacting with people in more senior hierarchical roles--sometimes challenging them, sometimes appeasing them--typically in circumstances when we feel a lack of authority or control and a degree of vulnerability. These situations often trigger strong emotions, and the goal of emotion regulation isn't simply to diminish what we're feeling and dampen our expressiveness, but to be deliberate and intentional in leveraging our emotions to help us accomplish our goals more effectively, both by managing ourselves and by having the desired impact on others:

More specifically, effective managing up also entails "empathizing up," recognizing that senior leaders are human beings like everyone else:

 

5. Coaching

Finally, consider working with a coach. Executive coaching isn't exclusively for senior executives. There are many outstanding coaches who offer a sliding scale or a range of services that make them affordable to early- and mid-career professionals. Here are some questions to ask yourself and a prospective coach:

And here are some coaches I recommend for early- and mid-career professionals:

 

Photo by Diane Cordell.